FAQs / Publishing / Check Email Delivery

Check Email Delivery

Email invitations, where art thou? We know it’s frustrating when over-aggressive firewalls or virus software block our super helpful emails from reaching your group. Before you send out the search party, you can troubleshoot a couple scenarios. Click Messages on the left side of your account page. On the Dashboard tab you will see a log of Recently Sent emails. Click the Stats icon to the far right of a row to access Message Details to view the text of the email, and Message Analytics to view Delivery Details.

  1. Check Sent Messages - Click Messages on the left side of your account Sign Ups page. Click the Sent tab. Then click the stats icon to the far right of a row to access message details to view the text of the email or message analytics to view delivery details.
  2. Verify Email Addresses – To verify that you have the correct email addresses in your group, log into the site and click Groups on the left side of your account page. Click the pencil icon to the right of your group to view the email addresses in the group.
  3. Check Junk Mailbox - Have your participants check and see if the message was accidentally diverted into their JUNK email folder. Most email programs will let you "white list" an email address so that it won't get sent to junk. All of our emails come from either [email protected] or [email protected].
  4. Explore Security Settings - Check and see if all the emails you are having problems with are from the same source. For example, if everyone who is not receiving the email is from a specific company, then that company may be blocking our emails with a firewall. You can then put in a request to the IT department to make sure that SignUpGenius.com emails are allowed.