Collect Money for Everything

As the group organizer (or "Seller"), you will need to choose whether the buyer or the seller will pay the service fee equal to 5% of the purchase price plus $0.50 per transaction.

If you choose "Buyer," your participants will be charged a service fee that is added to their total at checkout. As the seller, you will pay no fees to collect money on sign ups.

If you choose "Seller," your participants will pay only the price listed on your sign up at checkout. The service fee will be deducted from the amount you, as the seller, collect.

When you first set up your SignUpGenius account to collect money, you'll be directed to set up a LumaPay, powered by Stripe, account. This will include a few steps including identity verification and withdrawal details. You will need to enter some profile information about yourself and/or the business, organization or group that you are collecting money for. The entire setup takes only a couple of minutes!

Your first payout will typically be 7 days after the first successful payment is received. For the 2nd payout onward, your payout will typically occur on a 2-day rolling basis with daily automatic payouts. You can add or change bank account details any time through your LumaPay dashboard.

No problem! You can log in to your SignUpGenius account and fully or partially refund a buyer by accessing the admin toolbar at the top of your sign up and clicking the "add/edit/delete people" button.

Buyers will not be able to delete items off the sign up or cancel an order after they've paid. However, they can request a cancellation and/or refund from the seller, and the seller can delete, move and/or refund them.

No. Your participants will simply need to pay with a credit card, debit card, or digital wallet (Google Pay or Apple Pay). The process is very easy for them!

There are two great options available if you want to offer a discount to those who sign up and pay. You have the option to offer a discount for people who sign up and pay early or you can offer discounts based on the quantity of items purchased.

Yes! If you are collecting money for an item on your sign up, you can add one or more images to the slot. The first image will show on your live sign up, and participants will be able to scroll through all of the images. The option to add images will be available when you set up your payment slots on Step 4 of creating your sign up.

Yes, you can collect money on your sign ups from Canada. When you set up your LumaPay, powered by Stripe, account you'll be able to specify Canada as your country.